Terms of Service

Kanoa Scheduling is a cloud-based scheduling and booking platform designed for fitness studios, instructors, and wellness businesses (“Organizations”). It enables Organizations to create class schedules, accept online bookings, and collect payments from their students and clients (“End Users”).

Kanoa provides the platform software only. Organizations are responsible for the classes they offer, the terms they set for their students, the prices they charge, their tax obligations, and compliance with applicable local laws.

Kanoa is a software provider, not a payment processor, money transmitter, payment facilitator, or merchant of record. Kanoa does not hold, transmit, or take a cut of funds paid by End Users to Organizations. Payments are processed through the Organization's own third-party payment account, as described in Section 5.

To use Kanoa, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must be at least 18 years old to create an account. By registering, you represent that the information you provide is truthful and that you have authority to bind any organization you create on the platform.

Kanoa offers paid monthly subscription plans: Starter ($29/month), Standard ($79/month), and Pro ($299/month). Custom Enterprise plans are also available and are governed by a separate order form or written agreement. Plans are billed at the start of each billing period.

Automatic renewal. Subscriptions automatically renew at the end of each monthly billing period at the then-current price until you cancel. By subscribing, you authorize Kanoa to charge your payment method on file for the applicable subscription fee at the start of each renewal period. You may cancel at any time from your account dashboard, as described in Section 4. If a payment fails, your account may be downgraded or suspended until payment is resolved.

Plan features, including the number of user accounts and natural-language (NL) commands per month, are subject to the limits of your selected plan. Unused NL commands do not roll over to the next billing period. We may change plan pricing or features on a prospective basis with advance notice; changes take effect on your next renewal.

You may cancel your subscription at any time from your account dashboard. Your account will remain active through the end of the current billing period. No prorated refunds are issued for unused days.

To request a refund due to exceptional circumstances, contact contact@kanoascheduling.com within 30 days of the charge.

Kanoa lets each Organization connect its own third-party payment account to collect payments from End Users. Organizations may choose Stripe or Square. Payments from End Users are processed directly through, and settle directly into, the Organization's own connected account. Kanoa does not receive, hold, or route those funds.

Kanoa charges no per-transaction or per-booking fee on payments collected by Organizations. Your only payment to Kanoa is your subscription fee under Section 3. Payment processing fees charged by Stripe or Square are governed by your agreement with that provider and are not set or collected by Kanoa.

The Organization is the merchant of record for all transactions with its End Users and is solely responsible for those transactions, including pricing, taxes, chargebacks, disputes, and refunds to its End Users, under its own cancellation and refund policy.

By connecting a payment account, you agree to the applicable provider terms, including Stripe's Services Agreement or Square's General Terms of Service. Kanoa is not responsible for failed transactions, card declines, holds, account freezes, or disputes between an Organization, its End Users, and the payment provider.

If you use Kanoa to operate an Organization, you are solely responsible for:

• The accuracy of your class listings, schedules, prices, and the terms you present to your End Users
• Your own cancellation and refund policy toward your End Users, and honoring it
• Collecting any legally required consents from your End Users, including parental consent where you enroll minors
• Your compliance with applicable consumer-protection, tax, employment, health, and safety laws
• Your handling of End User personal data in compliance with applicable privacy laws (see our Privacy Policy for the roles of the parties)

You agree not to:

• Use Kanoa for any unlawful purpose or in violation of any applicable laws
• Impersonate any person or entity or misrepresent your affiliation
• Attempt to gain unauthorized access to Kanoa systems or other accounts
• Introduce malicious code, viruses, or disruptive software
• Reverse engineer, decompile, or attempt to extract the source code of Kanoa
• Resell or sublicense access to Kanoa without our written consent
• Use the platform to collect or store sensitive personal data beyond what is needed for class management

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice.

From time to time, Kanoa may offer promotional pricing, free trials, referral credits, or discounts (“Promotions”). The following terms apply to all Promotions:

• Promotions are valid only for the period and eligibility criteria specified at the time of the offer
• Promotions may not be combined with other offers unless explicitly stated
• Free trials automatically convert to a paid subscription at the end of the trial period unless cancelled before the trial ends
• Credits have no cash value and expire as stated in the applicable promotion
• Kanoa reserves the right to modify or discontinue any Promotion at any time without prior notice
• Abuse of Promotions (e.g., creating multiple accounts to claim multiple trials) may result in account termination

Kanoa and its licensors own all rights, title, and interest in and to the platform, including all software, designs, logos, and content. These Terms do not grant you any ownership rights.

You retain ownership of the content and data you upload to Kanoa (such as class descriptions and customer information). By uploading content, you grant Kanoa a limited license to store, process, and display it solely to provide the service.

You agree to defend, indemnify, and hold harmless Kanoa and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the platform or any content or data you submit through it
• The classes, services, prices, or refund terms you offer to your End Users
• Your relationship and transactions with your End Users, including payment disputes and chargebacks
• Your handling of End User personal data or your violation of any applicable law
• Your breach of these Terms or the rights of any third party

We will notify you of any such claim and may, at our option, participate in the defense. This section survives termination of these Terms.

Kanoa Scheduling is operated from the United States and is intended primarily for use by businesses operating within the United States. Access from outside the United States is permitted, but you are responsible for compliance with all local laws, regulations, and tax obligations in your jurisdiction.

Kanoa software and services may be subject to U.S. export control laws, including the Export Administration Regulations (EAR) and regulations administered by the Office of Foreign Assets Control (OFAC). You agree not to access or use Kanoa from any country or territory subject to a comprehensive U.S. government embargo, or if you are listed on any U.S. government list of prohibited or restricted parties.

By using Kanoa, you represent that (a) you are not located in a sanctioned country and (b) you are not a designated restricted party under applicable law.

Kanoa is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free operation of the service.

To the fullest extent permitted by law, Kanoa shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including lost revenue, lost data, or business interruption.

Our total liability for any claim arising from these Terms or your use of Kanoa shall not exceed the greater of (a) the amount you paid to Kanoa in the 12 months preceding the claim or (b) one hundred U.S. dollars ($100).

You may stop using Kanoa and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if continuing to provide the service becomes impractical.

Upon termination, your right to use the platform ends. We will make your account data available for export for a reasonable period after termination, after which we may delete it, subject to the retention practices described in our Privacy Policy and any legal obligations. Sections that by their nature should survive (including Sections 9, 10, 12, 13, and 15) survive termination.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Sacramento County, California, and you consent to personal jurisdiction in those courts.

Entire agreement. These Terms, together with any policies referenced here and any Enterprise order form, are the entire agreement between you and Kanoa regarding the platform.

Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. Kanoa is not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages of third-party providers, network failures, or acts of nature.

Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

We may update these Terms at any time. When we do, we will revise the “Last updated” date above. Material changes will be communicated via email or an in-app notice. Continued use of Kanoa after changes take effect constitutes your acceptance of the revised Terms.

Kanoa Scheduling is located at 2108 N Street, Suite N, Sacramento, CA 95816, United States. Questions about these Terms? Email us at contact@kanoascheduling.com or visit our About page.